Privacy Policy
Fly Ability Pty Ltd (“Fly Ability”, “we”, “our”, “us”) values and respects your privacy. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Effective Date: January 1, 2025
Company Name: FlyAbility Pty Ltd
ABN: (Insert ABN if applicable)
Address: 59 Vermilion Drive, Greenvale VIC 3059
Email: admin@flyability.com.au
Phone: 0475 022 707
Fly Ability Pty Ltd (“Fly Ability”, “we”, “our”, “us”) values and respects your privacy.
This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Purpose
The purpose of this Privacy Policy is to ensure transparency about how Fly Ability manages the personal and sensitive information of our clients, participants, families, careers, and staff.
We are committed to maintaining confidentiality and protecting your right to privacy at all times.
2. What Information We Collect
Fly Ability collects personal information necessary for us to deliver quality disability support and NDIS-related services.
The types of information we may collect include:
Personal Information
Full name, date of birth, and contact details (address, phone number, email).
Emergency contact details.
Next of kin or guardian information.
NDIS participant number or plan details.
Sensitive Information
Health or medical details relevant to the provision of support.
Cultural background, language preferences, or religious beliefs (where relevant to support).
Disability or support needs assessments.
Behavioural or risk management information.
Other Information
Payment and billing information.
Feedback, complaints, or incident reports.
Website usage data (cookies, analytics, etc.).
3. How We Collect Information
We collect personal information through:
Direct communication with participants, families, or guardians.
Completion of forms, assessments, or Service Agreements.
Referrals from other service providers or health professionals.
Our website or social media platforms.
Email or phone correspondence.
Whenever possible, we collect information directly from the individual or their authorised representative.
4. Why We Collect Information
We collect personal and sensitive information for the following purposes:
To deliver and manage NDIS-funded supports and services.
To communicate effectively with participants and their families.
To develop personalised care and support plans.
To comply with NDIS Quality and Safeguards Commission standards.
To process payments and invoices.
To ensure safety, risk management, and continuous service improvement.
To meet legal, regulatory, and insurance obligations.
We will only collect information that is necessary for these purposes.
5. How We Store and Protect Your Information
Fly Ability takes all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Electronic data is stored securely in password-protected systems and databases.
Hard copy files are kept in locked cabinets with restricted access.
Staff are trained in confidentiality and privacy requirements.
When information is no longer required, it is securely destroyed or de-identified.
6. Disclosure of Information
We may disclose your personal information only when necessary for service delivery or as required by law.
This may include:
NDIS Commission or NDIA for compliance and reporting purposes.
Health professionals or allied service providers involved in your care.
Plan managers or support coordinators (with your consent).
Legal, insurance, or regulatory authorities (where required).
We will not share your personal information with anyone else without your consent, unless there is a serious threat to health or safety or it is otherwise required by law.
7. Access and Correction
You have the right to:
- Request access to your personal information.
- Ask for corrections if the information we hold is inaccurate, incomplete, or outdated.
To make a request, please contact us at admin@flyability.com.au or via post.
We will respond within a reasonable timeframe, usually within 30 days.
8. Website and Cookies
When you visit our website, we may collect limited information such as:
Your IP address, browser type, and device.
Website traffic patterns and analytics (via tools like Google Analytics).
This helps us improve user experience. You can disable cookies through your browser settings, but some site functions may be limited.
9. Complaints About Privacy
If you believe your privacy has been breached, you may:
Contact us directly at admin@flyability.com.au or call 0475 022 707.
If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
10. Changes to This Policy
Fly Ability may review and update this Privacy Policy periodically to ensure compliance with legislation and best practice.
The latest version will always be available on our website and will include the updated effective date.
Contact Us
For any questions about these Terms and Conditions, please contact us:
📍 Address: 59 Vermilion Drive, Greenvale VIC 3059
📧 Email: admin@flyability.com.au
📞 Phone: 0475 022 707
🌐 Website: www.flyability.com.au
